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Please Describe the problem you are having:

Please note that our office hours are 8 AM - 5 PM EST (Product Processing) and 8 AM - 6 PM EST (Technical and Web Development).

You will be taken to a form confirmation directly after submitting your problem. This is your record that we have received your submittal. We will promptly review your description and implement a programming fix, if required, immediately. 99% of login problems are rectified within 10 minutes from the time we receive them. However, 99.9% of the time our system is up, functioning and fully operational. 24 hours a day - 7 days a week! We do understand that problems will occur though, and we pledge our support to you, our client, FREE OF CHARGE. We appreciate your business and will do everything necessary to satisfy your needs. That's a guarantee.